“In a world where you can be anything, be kind.” – Caroline Fleck
I’m sure you’ve heard this quote before. Maybe hundreds of times. Our local, national, + global community is going through (to put it simply) some tough shit. And now, more than ever, we could all use a little extra kindness in our lives. No matter the person, living with + navigating a devastating pandemic is challenging. Our new reality is causing sadness, despair, + even rage. Nerves are frayed, tensions are high. Nobody is immune. We’re all going through it. Spreading a little kindness into someone else’s day will not only lift their mood but it will also lift yours.
Over the last year, our small business has worked the literal skin off of its fingers to continue crafting + distributing our products. We’ve opted to keep our brick + mortar doors open to provide some sense of normalcy to our local community. To see the faces of our beloved customers + to meet new ones. To greet our delivery drivers with a “howdy!” + a joke. To provide a clean + safe place to shop for everyday essentials as well as some self-care treats. We’ve ramped up our production to keep our wholesale customers (+ their customers) stocked up on natural products they can trust. All while navigating a severely-disrupted supply chain, ever-increasing shipping rates with ever-decreasing reliability + growing requests for us to do more: offer more discounts, have faster turnaround, compete with big box store prices, give bigger smiles, etc. All while dealing with our own stress.
Recently, our Production Manager, Kayla said to me “I don’t know if it’s something in the air but people have been so upsetti spaghetti lately.” And she is so right. Over the last few months, in both my personal + business experiences, I’ve seen an increase in frowning faces, complaints, demands, people choosing to post reviews complaining about an issue that wouldn’t have been an issue if they had just spoken to someone IRL, people forgetting their manners + feeling like they are owed something. As if only they matter.
We always aim to give our customers top-notch service + our team is doing their best to be smiling-shiny beacons of joy during the chaos that this pandemic has brought to all of us. During these trying times, we are doing all we can to get Pantry Products in your hands. However, the pandemic has resulted us having shorter shop hours, slightly longer delivery turnaround, and limited on-hand stock. But, we are a small business of 7 people. We are not Amazon, we are not Sephora, we are not slapping our label on products made overseas. This is why many of our customers shop with us. Because we are Michelle, Kayla, Dani, Ang, Rhiana, Dylan + Meg. We are mixing, filling, cleaning, labeling, + packing every one of our 100 products by hand for you. We are here 6 days a week providing our in-store customers, our online customers, + our 300-something wholesale customers with healthy + effective wellness products at affordable prices. We are doing everything we can to make our customers happy because we love + appreciate you. All that we ask in return is for a little of the same.
So, to wrap up my rant, in a world where you can easily be upsetti spaghetti, please choose to be friendly fettuccine instead.
Michelle + the Pantry team
P.S. The “Be Kind” rainbow sticker in the header is on display in my house as a reminder to be kind. Get yours at StickersNorthwest.