Hello, Pantry fans! Pantry founder, Michelle here. First off, I want to thank you for supporting our small business over the last 5 years (we hit the 5-year mark this past week!). We put our heart + soul into every product we create + we appreciate you appreciating us.
Regardless of the time of year, we understand how important it is that you receive your order safely + promptly. We also understand this importance increases as we enter into the holiday season. Over the last few weeks, I have been intensely monitoring online order fulfillment + deliveries and I am happy to report that, as of today, we have not seen any significant delays in delivery. However, businesses all over the country are reporting otherwise. Therefore, I am writing this blog in anticipation of shipping slowdowns + hiccups as we race closer to Christmas. I hope this information will provide some insight on what happens from the time you place your order until it arrives at your front door.
(Should your order not arrive in time for your gift exchange, we have created this certificate that can be printed out + placed into a holiday card to let the recipient know that their gift is on its way. We’ll no doubt be doing this with our loved ones this year.)
Because we craft every single product by hand, our production time fluctuates throughout the year based on order volume. Add to that a global pandemic that has significantly impacted the supply chain as well as turnaround times for shipping + and our production times have been further impacted. As you can imagine, the increase in online shopping has kept us busier than ever (and we’re so grateful!) but it also means that our production time is a little longer than normal. Please know that our Pantry Elves are working hard to fulfill holiday orders within 2-4 business days of receiving them.
Shipping Method/Shipping Time:
The shipping method selected at checkout dictates the method that your order will be shipped + also the speed of shipment during normal times of year. (This is separate from our production time, which is the time needed to process, make + pack your order.)
Generally, USPS First Class takes 3-5 business days, Priority Mail takes 2-4, and Priority Express takes 1-2 to be delivered. However, because of the backlog of packages the USPS is handling this year, those estimates are pushed out substantially. Unfortunately, we cannot control this, and once your package is shipped, USPS is responsible for final delivery.
So, choose another shipper, you say? Well, the same is happening with FedEx, UPS, DHL, etc. Even the Big Bad Amazon is experiencing holiday delays.
Why is shipping so slow?
There are a few reasons for this.
1. The very, very large increase in customers shopping online this year because of the pandemic has created a backlog all the way back to March/April when stay-at-home orders began.
2. Postal workers being required to follow COVID-19 social distancing guidelines
3. Reduced workforce in post offices + distribution centers as many postal workers catch COVID + must quarantine and/or seek medical treatment
4. Reduced air traffic has directly impacted USPS’s ability to get packages across the country. Instead, USPS is using trucks to transport packages, which results in longer transit times + fewer tracking updates (and sometimes is the reason for a lack of tracking updates).
What can we do?
Sign up for email/text updates directly from the USPS.com tracking page. It might sound like voodoo, but signing up for these updates can sometimes “shake loose” the package. The USPS system updates + starts showing more up-to-date tracking information. The same update service is offered by the other shipping companies. Just click the tracking link on the order completion email you receive from us.
We completely understand the frustration of slow delivery, lack of tracking updates, + having to wait longer than normal for holiday gifts to arrive. We are encountering the same things with our shop orders, base ingredients + containers, as well as holiday gifts for our loved ones. We want to assure you that we are doing everything we can to get orders fulfilled in a timely manner + that we hear you, we understand you, and we’re right here with you.
If you still have questions, please don’t hesitate to email us at firstname.lastname@example.org, call the shop at 775-683-9844, or drop into to chat with one of our team members. We are always happy to help in any way we can! We are so incredibly grateful for your support of our small business this holiday season!
Wishing you all a happy, safe + festive holiday season!
Michelle + The Pantry Team